Privacy Policy

Your privacy is fundamental to our mission. Learn how we collect, use, and protect your information while providing exceptional educational services.

Last updated: January 15, 2024

Privacy at a Glance

Secure by Design

End-to-end encryption and industry-leading security measures protect your data.

You Control Your Data

Access, modify, or delete your information anytime with full transparency.

Compliance First

FERPA, GDPR, and COPPA compliant with regular audits and certifications.

Detailed Privacy Information

Compliance & Certifications

We adhere to the highest standards of data protection and privacy

FERPA

Family Educational Rights and Privacy Act compliance for student records

GDPR

General Data Protection Regulation compliance for EU users

COPPA

Children's Online Privacy Protection Act compliance

SOC 2

Service Organization Control 2 Type II certification

Data Retention Policy

Active Accounts

  • Student records: Retained for duration of enrollment plus 7 years
  • Financial records: Retained for 7 years after transaction
  • Communication logs: Retained for 3 years
  • Technical logs: Retained for 1 year

Account Deletion

  • Personal data deleted within 30 days of request
  • Anonymized data may be retained for analytics
  • Legal hold data retained as required by law
  • Backup data purged within 90 days

International Data Transfers

How we handle data across borders while maintaining protection

Data Localization

Primary data storage is located in Kenya and other African countries to ensure compliance with local data protection laws and minimize latency.

  • Student data stored in African data centers
  • Backup systems in multiple geographic locations

Transfer Safeguards

When data must be transferred internationally, we use appropriate safeguards including standard contractual clauses and adequacy decisions.

  • EU Standard Contractual Clauses
  • Data Processing Agreements with vendors

Questions About Our Privacy Policy?

Our privacy team is here to help you understand how we protect your data.